Returns & Exchanges

Refund:
You will receive your money within 24 hours of receiving the return, directly to your chosen payment method.

Exchange:
If you wish to exchange an item, please let us know in your email which item you would like instead.

Damaged or faulty items:
If your product is damaged or faulty, please send us an email at support@gut-alpen.de with a brief description of the problem and a photo of the defect attached.

Start return

IMPORTANT: A return can only be requested after the goods have been received

Order is being checked...
✓ Return approved

Rücksendung an:

AlpenGut
17 Jiabin Road
Dongguan City
Guangdong Province 523750
China
Telefon: +86 13713636084

Return Instructions:

  1. Pack the items securely
  2. Include a copy of your order
  3. Send the package to the address above
  4. Keep the shipping receipt
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