Refund:
You will receive your money within 24 hours of receiving the return, directly to your chosen payment method.

Exchange:
If you wish to exchange an item, please let us know in your email which item you would like instead.

Damaged or faulty items:
Should your product be damaged or faulty, please send us an email at support@provita-ortho.de with a brief description of the problem and a photo of the defect attached.